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Customer Service

Shipping & Delivery
Shipping is a flat rate of $4.95 for domestic orders. We ship all 1lb orders through the United States Postal Service. 5 lb orders are shipped through UPS. International rates vary depending on destination.
Privacy & Security
All information provided to us is kept internally and will never, ever be shared with anyone else. We get spam as well and understand the annoyance. Our website and e-commerce platform is secured by a 256 bit encryption. All information, including credit card numbers, submitted through our site is secured by the highest industry security standards.
Returns & Replacements
Due to the unique nature of our ingredients, once an order has been placed, we cannot take any herbs or botanicals back if they have been opened. This policy is in place to ensure the purity and safety of our extracts and powders. For orders wrongly packed or shipped by us, please give us a call and we'll handle your return promptly. Our dedicated customer hotline, 909.594.3188 
Our website is open 24 hours a day, 7 days a week. However, that does not mean we have workers here 24.7 as well. Orders are processed within 2 days, weekends and holidays excluded. If you do not feel comfortable ordering over the web, you can call us toll free at 888.886.8548. 
Payment, Pricing & Promotions
Our ingredients are priced very competitvely compared to our competition. We are one of the few US based wholesale herb & botanical suppliers that can provide a Certificate of Analysis on 100% of our ingredients. The majority of our offerings come with additional documentation. 
Viewing Orders
If you create an account with us, you can log in at anytime to view pending orders & your order history.
Updating Account Information
To update account information, please log in and you'll see mailing address information in your dashboard.

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